Terms and conditions:

The following terms and conditions apply to all users of Food To Make You Smile.com.au website and to all purchasers of goods and services from Food To Make You Smile. By viewing and using this website you will be deemed to agree to these terms of use (“terms”). Food To Make You Smile reserves the right to modify these terms and conditions at any time without notice and Food To Make You Smile accepts no liability or responsibility as a result of these changes.

Quality Information

Due to the nature of our products we will do our upmost to ensure best and coolest delivery conditions but cannot make any guarantees the products will be delivered below 5°C. Upon delivery please unbox and place the goods in the refrigerator immediately.

Food To Make You Smile will not accept responsibility for product safety of online orders once it has been packaged, shipped and left the control of our facility.

Delivery Information

Food To Make You Smile only offers postage within Australia. On receipt of your order and payment we will do our utmost to supply you with your products within 5 – 10 working days, however this time frame is not guaranteed.

We use registered Australia Post for all online orders so that we have a tracking number to access delivery information about your package once it is on its way to you.

We will not be liable to any person if we decline to fulfill or are unable to fulfill an order. We reserve the right to contact you to verify payment, delivery or other customer details. We also reserve the right to cancel an order (and refund any payments made).

Where inaccurate or incomplete details are provided and additional delivery costs are incurred, you will be responsible to pay these costs. We are not liable for any damage whatsoever caused by third parties as we take great care in packaging our products to reach you in perfect condition.

Pricing

Prices are in Australian dollars and exclude Goods and Services Tax (“GST”). Prices displayed on ‘Food To Make You Smiles’ website are subject to change without notice.

Placing An Order

When placing an order from this website you should use the shopping cart and order page provided. We can only accept orders through the Eway payment system. Payment will be made immediately upon completion of your online order. The Ewaypayment system has an encrypting facility for your security.

Refunds / Returns / Exchanges

Due to the nature of the product we cannot accept any refunds, returns or exchanges however we will do our upmost to ensure the products arrives to you in the best condition. We take pride in our packaging and do our best to obtain a cool environment during transport to preserve the quality of the product. When you receive your box of products, please open and place the products in the refrigerator immediately.

In the event that we need to enforce our right to recover any money from you, we have the right to recover all costs, including legal costs incurred on a solicitor client basis required to recover such debt.

Advertised Goods / Colour Representation

Food To Make You Smile displays products in a variety of ways, however colours displayed on a computer screen vary and may not represent the exact colours in reality.

Much effort has been made to ensure the accuracy of information, opinions and ideas expressed on this website. Similarly, photographs/pictures/visuals are designed to accurately represent the details of products available for sale on the website (including colours etc.).

However, we cannot accept responsibility or liability for any loss resulting from reliance upon information or images displayed on this website. We expressly exclude to the fullest extent permitted by law all warranties, descriptions, representations or conditions whether implied by law, trade, custom or otherwise.

Limitation of Liability

Our liability for any claim, damages, loss, or expense related to the supply by us of goods or services is limited to the cost paid by you for the goods or services and except where statute expressly requires otherwise. To the fullest extent permitted by law we will not be liable in any event whether in tort (including negligence), contract or otherwise for any loss of profits or any consequential, indirect or special damage, loss or injury of any kind suffered by you or any other person.

Consumer Guarantees Act 1993 (“the Act”)
If you are a consumer under the Act and you are acquiring or holding yourself out as acquiring the goods for a business purpose, the Act will not apply. Subject to this clause nothing in these terms will affect your rights as a consumer under the Act

Contact Details:
Food To Make You Smile
E: info@foodtomakeyousmile.com.au
P: 0417490090
ABN: 48 079 999 750

We respect your privacy
  1. 1.1Rave Enterprises Pty Ltd trading as Food To Make You Smile respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This policy sets out how we collect and treat your personal information.

    1.2. “Personal information” is information we hold which is identifiable as being about you.

    2. Collection of personal information

    2.1. Rave Enterprises Pty Ltd trading as Food To Make you Smile from time to time, receive and store personal information you enter onto our website, provided to us directly or given to us in other forms.

    2.2. You may provide basic information such as your name, phone number, address and email address to enable us to send information, provide updates and process your product or service order. We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support.

    2.3. Additionally, we may also collect any other information you provide while interacting with us.

    3. How we collect your personal information

    3.1. Rave Enterprises Pty Ltd trading as Food To Make You Smile collects personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access our website and when we provide our services to you. We may receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy.

    4. Use of your personal information

    4.1. Rave Enterprises Pty Ltd trading as Food To Make You Smile may use personal information collected from you to provide you with information, updates and our services. We may also make you aware of new and additional products, services and opportunities available to you. We may use your personal information to improve our products and services and better understand your needs.

    4.2 Rave Enterprises Pty Ltd trading as Food To Make you Smile may contact you by a variety of measures including, but not limited to telephone, email, sms or mail.

    5. Disclosure of your personal information

    5.1. We may disclose your personal information to any of our employees, officers,insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this Policy. Personal information is only supplied to a third party when it is required for the delivery of our services.

    5.2. We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.

    5.3. We may also use your personal information to protect the copyright, trademarks, legal rights, property or safety of Rave Enterprises Pty Ltd trading as Food To Make You Smile.com.au, its customers or third parties.

    5.4. Information that we collect may from time to time be stored, processed in or transferred between parties located in countries outside of Australia.

    5.5. If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.

    5.6. By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Policy. Where we disclose your personal information to third parties, we will request that the third party follow this Policy regarding handling your personal information.

    6. Security of your personal information

    6.1. Rave enterprises Pty Ltd trading as Food To Make You Smile is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

    6.2. The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us,or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

    7. Access to your personal information

    7.1. You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). A small administrative fee may be payable for the provision of information. If you would like a copy of the information, which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at info@foodtomakeyousmile.com.au.

    7.2. We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.

    8. Complaints about privacy

    8.1. If you have any complaints about our privacy practices, please feel free to send in details of your complaints to info@foodtomakeyousmile.com.au We take complaints very seriously and will respond shortly after receiving written notice of your complaint.

    9. Changes to Privacy Policy

    9.1. Please be aware that we may change this Privacy Policy in the future. We may modify this Policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website or notice board. Please check back from time to time to review our Privacy Policy.

    10. Website

    10.1. When you visit our website

    When you come to our website (foodtomakeyousmile) we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.

    10.2. Cookies We may from time to time use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our website. Our website may from time to time use cookies to analyses website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google Adwords. These ads may appear on this website or other websites you visit.

    10.3. Third party sites Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that Rave EnterprisesPty Ltd trading as Food To Make You Smile is not responsible for the privacy practises of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information.

    July 2020