Due to the nature of our products we will do our upmost to ensure best and coolest delivery conditions but cannot make any guarantees the products will be delivered below 5°C. Upon delivery please unbox and place the goods in the refrigerator immediately.
Food To Make You Smile will not accept responsibility for product safety of online orders once it has been packaged, shipped and left the control of our facility.
Food To Make You Smile only offers postage within Australia. On receipt of your order and payment we will do our utmost to supply you with your products within 5 – 10 working days, however this time frame is not guaranteed.
We use registered Australia Post for all online orders so that we have a tracking number to access delivery information about your package once it is on its way to you.
We will not be liable to any person if we decline to fulfill or are unable to fulfill an order. We reserve the right to contact you to verify payment, delivery or other customer details. We also reserve the right to cancel an order (and refund any payments made).
Where inaccurate or incomplete details are provided and additional delivery costs are incurred, you will be responsible to pay these costs. We are not liable for any damage whatsoever caused by third parties as we take great care in packaging our products to reach you in perfect condition.
Prices are in Australian dollars and exclude Goods and Services Tax (“GST”). Prices displayed on ‘Food To Make You Smiles’ website are subject to change without notice.
When placing an order from this website you should use the shopping cart and order page provided. We can only accept orders through the Eway payment system. Payment will be made immediately upon completion of your online order. The Ewaypayment system has an encrypting facility for your security.
Due to the nature of the product we cannot accept any refunds, returns or exchanges however we will do our upmost to ensure the products arrives to you in the best condition. We take pride in our packaging and do our best to obtain a cool environment during transport to preserve the quality of the product. When you receive your box of products, please open and place the products in the refrigerator immediately.
In the event that we need to enforce our right to recover any money from you, we have the right to recover all costs, including legal costs incurred on a solicitor client basis required to recover such debt.
Food To Make You Smile displays products in a variety of ways, however colours displayed on a computer screen vary and may not represent the exact colours in reality.
Much effort has been made to ensure the accuracy of information, opinions and ideas expressed on this website. Similarly, photographs/pictures/visuals are designed to accurately represent the details of products available for sale on the website (including colours etc.).
However, we cannot accept responsibility or liability for any loss resulting from reliance upon information or images displayed on this website. We expressly exclude to the fullest extent permitted by law all warranties, descriptions, representations or conditions whether implied by law, trade, custom or otherwise.
Our liability for any claim, damages, loss, or expense related to the supply by us of goods or services is limited to the cost paid by you for the goods or services and except where statute expressly requires otherwise. To the fullest extent permitted by law we will not be liable in any event whether in tort (including negligence), contract or otherwise for any loss of profits or any consequential, indirect or special damage, loss or injury of any kind suffered by you or any other person.
Consumer Guarantees Act 1993 (“the Act”)
If you are a consumer under the Act and you are acquiring or holding yourself out as acquiring the goods for a business purpose, the Act will not apply. Subject to this clause nothing in these terms will affect your rights as a consumer under the Act
1.2. “Personal information” is information we hold which is identifiable as being about you.
2. Collection of personal information
2.1. Rave Enterprises Pty Ltd trading as Food To Make you Smile from time to time, receive and store personal information you enter onto our website, provided to us directly or given to us in other forms.
2.2. You may provide basic information such as your name, phone number, address and email address to enable us to send information, provide updates and process your product or service order. We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support.
2.3. Additionally, we may also collect any other information you provide while interacting with us.
3. How we collect your personal information
4. Use of your personal information
4.1. Rave Enterprises Pty Ltd trading as Food To Make You Smile may use personal information collected from you to provide you with information, updates and our services. We may also make you aware of new and additional products, services and opportunities available to you. We may use your personal information to improve our products and services and better understand your needs.
4.2 Rave Enterprises Pty Ltd trading as Food To Make you Smile may contact you by a variety of measures including, but not limited to telephone, email, sms or mail.
5. Disclosure of your personal information
5.1. We may disclose your personal information to any of our employees, officers,insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this Policy. Personal information is only supplied to a third party when it is required for the delivery of our services.
5.2. We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.
5.3. We may also use your personal information to protect the copyright, trademarks, legal rights, property or safety of Rave Enterprises Pty Ltd trading as Food To Make You Smile.com.au, its customers or third parties.
5.4. Information that we collect may from time to time be stored, processed in or transferred between parties located in countries outside of Australia.
5.5. If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.
6. Security of your personal information
6.1. Rave enterprises Pty Ltd trading as Food To Make You Smile is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
7. Access to your personal information
7.1. You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). A small administrative fee may be payable for the provision of information. If you would like a copy of the information, which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at email@example.com.
7.2. We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.
8. Complaints about privacy
8.1. If you have any complaints about our privacy practices, please feel free to send in details of your complaints to firstname.lastname@example.org We take complaints very seriously and will respond shortly after receiving written notice of your complaint.
10.1. When you visit our website
When you come to our website (foodtomakeyousmile) we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.
10.3. Third party sites Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that Rave EnterprisesPty Ltd trading as Food To Make You Smile is not responsible for the privacy practises of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information.